Privacy Policy
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Effective Date: Nov. 1st, 2026
Last Updated: Nov. 1st, 2026
This Privacy Policy explains how Wings Game Limited (“COMPANY,” “Wings Game” “we,” “our,” or “us”) collects, uses, stores, shares, and otherwise processes information when you access or use our websites, games, mobile applications, customer support services, chat functions, and related services (collectively, the “Services”).
• This Privacy Policy applies to our products and services, and related services made available through Google Play, Apple App Store, Amazon Appstore, websites, support channels, and in-game features.
Wings Game Limited
Unit 903B,9/F.,
Cameron Commercial Centre,
458-468 Hennessy Road,
Causeway Bay,
Hong Kong
By using our Services, you acknowledge that your information will be handled as described in this Privacy Policy.
1. Information We Collect
We may collect information from and about you in a variety of ways depending on how you use the Services.
1.1 Information You Provide to Us
We may collect information you provide directly to us, such as when you:
• create or register an account;
• log in through a third-party account or social platform;
• contact customer support;
• subscribe to updates or marketing communications;
• participate in surveys, events, promotions, or contests;
• make purchases;
• submit reports, appeals, or complaints;
• request account deletion;
• interact with social or community features; or
• otherwise communicate with us.
This information may include:
• name or nickname;
• email address;
• user ID, account ID, or platform account identifier;
• profile information;
• payment-related information received through platform billing records or transaction confirmations;
• customer support content;
• communications with us; and
• any other information you choose to provide.
We ask that you do not provide any sensitive personal data (such as information revealing racial or ethnic origin, political opinions, religious beliefs, health data, or government identification numbers) when you communicate with us or use our community features, unless strictly necessary for the specific purpose of your request.
1.2 Information Collected Automatically
When you use the Services, we and our service providers may automatically collect certain information, including:
• device type, model, and operating system;
• language settings;
• IP address;
• approximate location derived from IP address;
• mobile advertising identifiers or device identifiers, where permitted;
• app version and install data;
• gameplay activity, progress, and session data;
• crash reports, diagnostics, and performance data;
• log data and event data;
• referral information; and
• information about your use of features, advertisements, offers, and purchases.
1.3 Information from Third Parties
We may receive information from third-party sources, such as:
• app stores and platform providers;
• analytics providers;
• advertising and attribution partners;
• payment processors and billing partners;
• social login providers;
• fraud prevention and security providers; and
• customer support or communication tools.
This information may include identifiers, billing confirmation data, fraud signals, attribution data, and other information needed to provide and improve the Services.
1.4 User-Generated Content and Community Features
Our Services may offer social and interactive features such as chat rooms, club chat, direct or group messages, usernames, profile information, avatars, comments, and other community features. When you use these features, we may collect and process:
• chat messages and communications;
• usernames, avatars, profile text, and status information;
• reports submitted by users;
• moderation actions and enforcement history;
• timestamps and related metadata;
• account and device identifiers associated with community interactions; and
• other User-Generated Content (“UGC”) you create, submit, transmit, display, or make available through the Services.
Please remember that information you choose to share in public or semi-public community areas may be visible to other users. You should not share sensitive personal information through chat or community features.
1.5 Information Related to Children / Minors
Our Services are not directed to children below the minimum age permitted under our Terms of Service and applicable law.
We do not knowingly collect personal information from children where prohibited by law. If you believe that a child has provided us with personal information in violation of applicable law, please contact us so that we will take steps to promptly delete that information and terminate the child's account. Parents or guardians who believe their child has provided us with personal data may contact us at wingsgames888@gmail.com to request review and deletion of such information
2. How We Use Information
We may use information we collect for the following purposes:
• to provide, operate, maintain, and support the Services;
• to create and manage accounts;
• to process transactions and provide purchased content or features;
• to personalize gameplay, features, offers, and content;
• to communicate with you about the Services, updates, changes, promotions, and support matters;
• to improve the Services, develop new features, and conduct analytics;
• to monitor usage, performance, technical operation, and stability;
• to detect, investigate, prevent, and address fraud, cheating, abuse, unauthorized access, and other prohibited activity;
• to enforce our Terms of Service, Community Guidelines, and other policies; and
• to comply with legal obligations and protect our rights, users, personnel, and Services.
2.1 Use of UGC and Community Data
We may use User-Generated Content and related community data to:
• provide and operate chat, messaging, clubs, and other social features;
• display your messages, profile content, username, avatar, and related activity within the Services;
• maintain user safety and community integrity;
• detect, prevent, investigate, and respond to harassment, abuse, hate speech, fraud, spam, scams, phishing, cheating, and other prohibited conduct;
• review, moderate, filter, block, restrict, or remove content that may violate our Terms, Community Guidelines, platform requirements, or applicable law;
When we take action against your account or content based on automated review, you will be notified of the reason for our decision. If you believe our decision was made in error, you have the right to appeal and request a manual review by a human moderator. Please contact us by email.
• process user reports, complaints, appeals, and moderation decisions;
• enforce our Terms of Service and Community Guidelines;
• protect the rights, safety, and security of our users, our personnel, and our Services; and
• comply with legal obligations, law enforcement requests, platform requirements, or regulatory requirements.
2.2 Marketing and Advertising
We may use your information to send you service-related communications and, where permitted by applicable law, marketing or promotional communications.
We may also work with advertising, attribution, and analytics partners to measure campaigns, understand user acquisition, and show advertisements or promotional content, where permitted by applicable law and platform rules.
• Legal Bases for Processing
We only process your personal data where we have a valid legal basis to do so. These bases are:Where required by applicable law, we process personal information based on one or more of the following legal bases:
performance of our contract with you, including providing the Services and related features;
• Contractual Necessity: We process your account and transaction data to provide the core Services you have requested, such as saving your game progress and processing payments.
• Legitimate Interests: We process your data for the following specific purposes, where we have assessed that our interests do not override your rights:
a.Service Security: Detecting and preventing fraud, DDoS attacks, and cheating.
b.Aggregated Analytics: Improving game balance and performance based on anonymized trends.
c.Community Integrity: Reviewing public posts and user reports to enforce our Terms.
• Legal Obligations: We process your data to comply with binding legal requests, such as court orders or tax record-keeping requirements.
• Consent: For specific activities like our marketing newsletter and targeted advertising, we rely on the consent you freely gave at signup. You can withdraw this consent at any time in your Account Settings.
Where required by law, our processing of chat content, reports, moderation data, and related safety information may also rely on our legitimate interests in protecting users, preventing abuse, and enforcing our policies, or on compliance with legal obligations, as applicable.
4. How We Share Information
We may share information we collect in the following circumstances:
• with service providers, contractors, and vendors that help us operate the Services;
• with platform providers such as Apple, Google, and Amazon where necessary for billing, support, compliance, fraud prevention, or dispute handling;
• with analytics, attribution, advertising, and fraud prevention providers;
• with customer support, hosting, communications, moderation, and security providers;
• with our affiliates and related companies;
• in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction;
• to comply with law, legal process, or regulatory requests;
• to protect the rights, safety, property, or operations of COMPANY, our users, or others; and
• with your consent or at your direction.
4.1 Sharing of UGC-Related Information
We may share UGC and related community data with:
• service providers that assist us with hosting, moderation, customer support, analytics, fraud prevention, and security;
• platform providers such as Apple, Google, or Amazon where necessary for compliance, safety, fraud prevention, moderation, or dispute handling;
• law enforcement, regulators, courts, or other third parties where required by law or where necessary to investigate unlawful conduct, protect users, or enforce our rights; and
• other users, to the extent that you choose to make content visible through community features.
5. Moderation, Reporting, and Safety
We may use automated tools and human review to detect, review, moderate, and enforce rules relating to UGC and community behavior. This may include analyzing chat messages, usernames, profile content, user reports, device signals, account activity, and related records for safety, abuse prevention, fraud prevention, customer support, and policy enforcement purposes.
If you submit a report about another user or content, we may collect and process the information included in that report, together with related evidence and account information, to investigate and take appropriate action.
We may also retain records of moderation decisions, chat restrictions, warnings, reports, appeals, and related actions for recordkeeping, dispute resolution, safety, legal compliance, and enforcement purposes.
We may take moderation or enforcement action where we believe content or conduct violates our Terms of Service, Community Guidelines, platform requirements, or applicable law.
6. Cookies, Tracking Technologies, and Similar Tools
We and our partners may use cookies, SDKs, pixels, local storage, and similar technologies to:
• remember preferences;
• maintain sessions;
• understand usage and analytics;
• measure campaign effectiveness;
• prevent fraud and abuse;
• provide or measure advertisements; and
• improve the Services.
Where required by applicable law or platform rules, users may be given choices regarding cookies, tracking technologies, analytics, or advertising identifiers.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• provide and operate the Services;
• maintain account records;
• complete transactions;
• investigate abuse or fraud;
• resolve disputes;
• comply with legal obligations;
• enforce our Terms and policies; and
• protect the safety and integrity of the Services.
7.1 Retention of UGC and Moderation Data
We retain UGC and related moderation, reporting, enforcement, and safety records for as long as reasonably necessary to provide community features, investigate abuse, respond to complaints, resolve disputes, comply with legal obligations, and enforce our Terms of Service and Community Guidelines.
Retention periods may vary depending on the nature of the content, the feature involved, legal requirements, platform requirements, operational needs, and whether the information is relevant to an investigation or dispute.
A. Account Duration
While your account is active, we retain your personal information as necessary to provide the Services, including your profile, gameplay data, transaction history, and UGC. If you delete a specific piece of content, it will be removed from public view and queued for permanent deletion.
• After the account is cancelled or blocked
a.If your account is closed or permanently banned, we will delete or anonymize your personal data within [30-90] days.
b.We only retain limited data beyond this period in the following specific cases:
• Transaction records: Retained for [7] years to comply with tax and accounting laws.
• Serious enforcement records: Following a permanent ban for severe violations, we retain a record of the ban (such as device identifier and reason) for [3] years from the date of the ban, solely to prevent the offender from creating new accounts.
• Legal holds: Data relevant to an active legal claim or investigation will be retained until resolved.
After the applicable period expires, all remaining data is securely deleted or irreversibly anonymized.
8. International Data Transfers
Your information may be transferred to, stored in, or processed in countries other than your own, where privacy laws may differ from those in your jurisdiction.
By using the Services, you understand that your information may be transferred internationally as necessary to operate the Services, provide support, ensure security, perform analytics, moderate content, and fulfill the purposes described in this Privacy Policy.
Where required by law, we will take appropriate steps to provide adequate safeguards for international transfers of personal information.
9. Your Rights and Choices
Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:
• access your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request portability of certain information; and
• lodge a complaint with a regulator or supervisory authority.
To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request.
9.1 Account Deletion
If you wish to request deletion of your account or personal information, you may do so through the in-app deletion mechanism we provide or by contacting us using the contact details below, subject to applicable law and our need to retain certain information for legal, security, fraud prevention, moderation, dispute resolution, or operational purposes.
9.2 Marketing Choices
You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails, where applicable. Even if you opt out of promotional communications, we may still send you service-related messages.
9.3 Device and Platform Controls
You may be able to manage certain privacy preferences through your device or platform settings, such as advertising identifier settings, tracking permissions, notification settings, or platform privacy controls.
10. Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Because community features involve interactions between users, you should use caution when sharing information in chat or other social areas of the Services.
11. Minors and Community Safety
We take the safety of minors seriously. Users must meet the minimum age requirements described in our Terms of Service and applicable law.
We may take additional moderation or enforcement action where we believe community features are being used to exploit, endanger, groom, harass, or otherwise harm minors.
If you believe that a minor is at risk through use of the Services, please contact us immediately.
12. Third-Party Services
The Services may contain links to third-party websites, tools, or services, or may integrate with third-party platforms such as app stores, analytics providers, advertisers, payment processors, social login services, or customer support tools.
We are not responsible for the privacy practices of third-party services, and their collection and use of information may be governed by their own privacy policies and terms.
13. Region-Specific Disclosures
Depending on where you are located, you may have additional rights or disclosures under applicable law. Nothing in this Privacy Policy is intended to limit any non-waivable rights you may have under applicable privacy or consumer protection law.
If required by applicable law, we may provide additional regional privacy disclosures or supplements.
13.1 California Privacy Notice
If you are a California resident, this section applies to you in addition to the rest of this Privacy Policy.
Subject to applicable law, California residents may have the right to:
• know what personal information we collect, use, disclose, and share;
• request access to specific pieces of personal information;
• request deletion of personal information, subject to exceptions;
• request correction of inaccurate personal information;
• opt out of certain sharing or uses of personal information for targeted advertising or similar purposes, if applicable;
• not be discriminated against for exercising applicable privacy rights.
We may collect the following categories of personal information, depending on how you use the Services:
• identifiers, such as account identifiers, device identifiers, IP address, and email address;
• customer records information, such as information you provide when contacting support;
• commercial information, such as transaction and purchase history;
• internet or electronic network activity information, such as gameplay data, usage logs, chat activity, and interaction history;
• geolocation data derived from IP address;
• audio, electronic, visual, or similar information, if included in support interactions or UGC where applicable;
• inferences drawn from the above to improve services, security, fraud prevention, moderation, and user experience.
We collect, use, and disclose these categories of information for the purposes described in this Privacy Policy.
We may disclose personal information to service providers, contractors, affiliates, platform providers, analytics providers, advertising and attribution partners, security providers, and legal authorities as described in this Privacy Policy.
If applicable law treats certain advertising, attribution, or analytics-related disclosures as a “sale” or “sharing” of personal information, California residents may have the right to opt out of such processing. To exercise your California privacy rights, please contact us using the contact details below.
Authorized agents may submit requests on behalf of California residents where permitted by law. We may require verification of your identity and the agent’s authority before fulfilling such requests.
13.2 EEA / UK Privacy Notice
If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), this section applies to you in addition to the rest of this Privacy Policy.
For purposes of applicable data protection law, Wings Game Limited is the controller of your personal information covered by this Privacy Policy, unless stated otherwise.
You may have the following rights, subject to applicable law:
• the right to access your personal information;
• the right to request correction of inaccurate or incomplete personal information;
• the right to request erasure of your personal information;
• the right to request restriction of processing;
• the right to object to processing based on legitimate interests;
• the right to data portability where applicable;
• the right to withdraw consent at any time where processing is based on consent;
• the right to lodge a complaint with a supervisory authority.
We process personal information under one or more of the legal bases described in Section 3 of this Privacy Policy.
Where we transfer personal information outside the EEA or UK, we will take steps required by applicable law to ensure that appropriate safeguards are in place, such as contractual safeguards or other legally recognized transfer mechanisms where required.
If you are located in the EEA or UK and have questions about your rights or how we process your personal information, you may contact us using the details below.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services, on our website, or by other reasonable means.
Your continued use of the Services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Wings Game Limited
Unit 903B,9/F.,
Cameron Commercial Centre,
458-468 Hennessy Road,
Causeway Bay,
Hong Kong
Email: wingsgames888@gmail.com